Reliance Projects and Property Management Services Limited (RPPMSL) committed to protecting the
privacy of the users ( "you" / "your" / "yourself" ) of its website / software applications offered by RPPMSL
(collectively, "Applications" ) and has provided this privacy policy ( "Policy" ) to familiarize you with the
manner in which RPPMSL uses and discloses your information collected through the Applications. This Policy forms
part and parcel of the End User License Agreement ("EULA"). Capitalized terms which have been used here but are
undefined shall have the same meaning as attributed to them in the EULA.
The terms of the Policy provided herein govern your use of any and all of the Applications and the information
accessible on or from these Applications. The Policy also lays down how RPPMSL may collect, use and share any
information you provide.
RPPMSL reserves the right, at its discretion, to change, modify, add or remove portions of this Policy at any
time.
RPPMSL recommends that you review this Policy periodically to ensure that you are aware of the current privacy
practices.
This Policy shall be construed as provided in compliance with Information Technology Act, 2000 as amended and
read with the Information Technology (Intermediaries Guidelines and Digital media Ethics Code) Rules, 2021.
Changes to the privacy policy
This Privacy Policy is subject to modification based on changes in the business, legal and
regulatory requirements and will be made available to you on the Application. You are encouraged to periodically
review the Privacy Policy and any changes hereto. You agree that by using the Application, you shall be bound by
the then prevalent Privacy Policy.
Collection of Information:
RPPMSL may collect the following two types of information:
"Personal Information" which shall mean information which could reasonably be used to identify
you personally, such as your name, email address, registration account details, physical address
or other relevant personal details; and demographic information, such as gender, pin code or
similar information. For the purpose of this policy, sensitive personal data or information has
been considered as a part of Personal Information, which may include information such as
password, financial information (details of bank account, credit card, debit card, or other
payment instrument details).
"Non-Personal Information" which shall mean information that does not identify you or any other
individual, and includes session, web beacons and usage data, log data and aggregate
information. We use this information to inter-alia deliver our web pages to you upon request, to
tailor our Application/website to the interests of our users, to measure traffic within our
Application/website, to improve the Application/website quality, functionality and interactivity
and let advertisers know the geographic locations from where our visitors come.
RPPMSL may install cookies or other similar data collection software in your computer
system/device for such purpose and you hereby consent to the same. We may use "cookies", beacons
or similar electronic tools to collect information to assign each visitor a unique, random
number as a User Identification (User ID) to understand the user's individual interests using
the identified computer. Unless you voluntarily identify yourself (through registration, for
example), we will have no way of knowing who you are, even if we assign a cookie to your
computer.Third party advertisers as available on our website/webpage may also assign their own
cookies to your browser (if you click on their ads), a process that we do not control. We may
place both permanent and temporary cookies in your devices. Information collected by cookies and
other technologies are treated as Non-Personal Information.
You represent that the information or data you provide from time to time is and shall be correct,
current and updated and you have all the rights, permissions and consents to provide such information or
data. You provision of the information or data to RPPMSL and RPPMSL’s consequent storage, collection,
usage, transfer, access or processing or deletion of the same shall not be in violation of any third
party agreement, laws, judgments, orders or decrees.
Use of Information
You may need to provide RPPMSL with your Personal Information while registering yourself on any of
the Applications. The information so provided by you to Reliance Projects and Property Management
Services Limited (RPPMSL) or otherwise captured by RPPMSL may be used for a number of purposes
connected with RPPMSL business operations which may include the following:
For providing One Time Password (OTP) on your registered mobile number for activating the
Application services, and similarly providing OTP on your registered mobile number when you log out
of the Application and want to again log into the Application;
To verify your identity, access, privileges assigned and relationship with us for using the
Application;
To process orders or applications;
To provide access to Content and maintain the Application;
For provisioning of services, testing or improvement of services, recommending various products or
services including those of third parties;
To keep you informed about the latest content available on the Applications and special offers with
respect to the same;Projects and Property Management Services Limited (RPPMSL)’s policies and/or
other administrative information;
For dealing with requests, enquiries and complaints, customer services and related activities;
To personalize your experience while using the Applications by presenting advertising, products and
offers tailored to you;
For marketing products and services of RPPMSL and its analysis;
For responding to your queries and fulfilling your requests for information regarding the
Applications;
For notifying you of any new offers or services of RPPMSL and sending you important information
regarding the Applications, changes to any of RPPMSL’s policies and/or other administrative
information;
For notifying you of any new offers or services of RPPMSL and sending you important information
regarding the Applications, changes to any of RPPMSL’s policies and/or other administrative
information;
To send you surveys and marketing communications that RPPMSL believes may be of interest to you; and
To conduct internal reviews and data analysis for the Applications;
If you wish to subscribe to any content package or service offered by RPPMSL through the
Applications, for completing your purchase. (For example, to have your payments processed,
communicate with you regarding your purchase and provide you with related customer service);
To improve the services, content and advertising on the Applications;
To notify you about changes to Application;analyze trends, to administer the Applications, to learn
about user behavior on the Applications, and to gather demographic information about the user base
as a whole. RPPMSL may use this information in its marketing and advertising services. Reliance
Projects and Property Management Services Limited (RPPMSL) may also use such information to measure
traffic patterns on the Applications. As Non-Personal Information does not personally identify you,
RPPMSL may use and disclose Non-Personal Information for any purpose.
To gather analysis or Information with which we can improve the Application;
To detect, prevent and address technical issues on the Application;
To protect the integrity of the Applications;
For the purposes of our internal record keeping;
For responding to judicial process and provide information to law enforcement agencies or in
connection with an investigation on matters related to public safety, as permitted by law;
To share the information/complaint raised by you with grievance officer or any self-regulatory
bodies or association of persons or by the oversight committee mechanism established by the Ministry
of Information and Broadcasting, Government of India under the Rules in relation to the resolution
of any complaints/appeal(s) raised by you or against you;
Your Personal Information will be kept confidential to the maximum possible extent and will be used to
support your relationship with RPPMSL, to notify you of any updated information and new activities and other
related functions offered by RPPMSL. Any personally identifiable information provided by you will not be
considered as sensitive if it is freely available and / or accessible in the public domain. Further, any
comments, messages, blogs, scribbles etc. posted/uploaded/conveyed/communicated by users on the public
sections of the Application becomes published content and is not considered personally identifiable
information subject to this Policy.
Further, with respect to Non-Personal Information automatically collected and stored in files, RPPMSL uses
this information to understand and analyze trends, to administer the Applications, to learn about user
behavior on the Applications, and to gather demographic information about the user base as a whole. RPPMSL
may use this information in its marketing and advertising services. RPPMSL may also use such information to
measure traffic patterns on the Applications. As Non-Personal Information does not personally identify you,
RPPMSL may use and disclose Non-Personal Information for any purpose.
Disclosure
RPPMSL does not sell or rent Personal Information. Personal Information may be disclosed under the
following circumstances:
RPPMSL may disclose your Personal Information to its affiliates, group companies,
consultants, vendors and contractors who provide various services including, contact
information verification, payment processing, customer service, website hosting, data
analysis, infrastructure provision, IT services, and other similar services, under
confidentiality restrictions, in order to enable such vendor and service providers to
provide the services subscribed to by you;
RPPMSL may provide your information or data to its partners, associates, advertisers,
service providers or other third parties to provide, advertise or market their legitimate
products and/or services which may be of your interest. You will have the choice to 'opt
out' of such marketing or promotional communications at your will; and
As necessary or appropriate: (a) in any manner permitted under applicable law, including
laws outside your country of residence; (b) to comply with legal process whether local or
foreign; (c) to respond to requests from public and government authorities, including public
and government authorities outside your country of residence; (d) to enforce Reliance
Projects and Property Management Services Limited (RPPMSL)’s terms and conditions; (e) to
protect Reliance Projects and Property Management Services Limited (RPPMSL)’s rights,
privacy, safety or property, and/or that of Reliance Projects and Property Management
Services Limited (RPPMSL)’s affiliates, you or others; and (f) to allow RPPMSL to pursue
available remedies or limit the damages that RPPMSL may sustain.
We may disclose to third party services certain personally identifiable information listed
below:
Information you provide us such as name, email, mobile phone number.
Information we collect as you access and use our service, including device
information, location and network carrier.
This information is shared with third party service providers so that we can:
Personalize the app for you.
Perform behavioral analytics.
Your consent being part of the terms and conditions through which RPPMSL provide you with a
service. your consent to collecting Personal and Non-Personal Information may be implicit or
implied or through course of conduct.
Application may present display advertising and may collect data about traffic via Open X
and/or Google Analytics, Demographics and Interest Reporting.
Information Security and Storage
RPPMSL uses reasonable security measures, at the minimum those mandated under the Information
Technology Act, 2000 as amended and read with Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard and protect
your data and information. RPPMSL implements such measures, as stated above, to protect against
unauthorized access to, and unlawful interception of, Personal Information. You accept the inherent
security implications of providing information over Internet/ cellular/data networks and will not
hold RPPMSL responsible for any breach of security or the disclosure of Personal Information unless
RPPMSL has been grossly and wilfully negligent.
Your information or data will primarily be stored in electronic form. However, certain data can also
be stored in physical form. RPPMSL may store, collect, process and use your data in countries other
than the Republic of India but under full compliance with applicable laws. RPPMSL may enter into
agreement with third parties (in or outside of India) to store your information or data. These third
parties may have their own security standards to safeguard your information or data and RPPMSL will
on commercial reasonable basis require such third parties to adopt reasonable security standards to
safeguard your information / data.
Not withstanding anything contained in this Policy or elsewhere, RPPMSL shall not be held
responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or
misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that
is beyond the reasonable control of RPPMSL and shall include, without limitation, sabotage, fire,
flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorized access to computer data and
storage device, computer crashes, breach of security and encryption, etc.
Data Retention/ Data Deletion
We will retain your Personal Information only for as long as is necessary for the purposes set out in this
Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our
legal obligations (for example, if we are required to retain your Personal Information to comply with
applicable laws), resolve disputes/complaints/appeal(s), and enforce our legal agreements and policies. Once
the purposes are achieved, all Personal Information is deleted in a safe and secure mode. Nothing set out
herein shall apply to the anonymized, aggregated datasets generated by any information provided through the
Application or any reports, or other visualization created using such datasets.
Third Party Websites, Applications and Services
The Application/website may include links to other websites/applications. Such websites/application are
governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you
can tell where you are by checking the URL in the location bar on your browser), use of any information you
provide is governed by the privacy policy of the operator of the website/application you are visiting. That
policy may differ from ours. We strongly advise you to review the privacy policy of every site/application
you visit. We have no control over and assume no responsibility for the content, privacy policies or
practices of any third-party sites/application or their services. If you can't find the privacy policy of
any of these websites/application via a link from the website's homepage, you should contact the
website/application directly for more information.
Access, Correction and Deletion
RPPMSL provides you with all information that RPPMSL maintains about you such as the transaction and contact
information upon proper verification. This may be provided to you on request, in case you experience any
doubts. You may request access and/or correct the information RPPMSL has collected from you by contacting
RPPMSL at jiocinema@jio.com . If you wish to have the information or data that you have provided to RPPMSL
deleted, you can always do so by sending a request to us on the e-mail id. You may note that correction or
deletion of certain information or data may lead to cancellation of your registration with the
Application(s) or your access to certain features of the Application(s). You also agree and acknowledge that
certain data or information cannot be corrected or deleted or prohibited to be deleted as required under any
applicable law, law enforcement requests or under any judicial proceedings.
Grievances
If you have any grievances in relation to the Application or its Content, you may send a notice to Grievance
Redressal Officer at Mrs. Radha Nair, Reliance Corporate IT Park, TC-22, Thane Belapur Road, Ghansoli, Navi
Mumbai 400701, Email id: grievance.officer@jio.com. We shall try to resolve the grievances as per timelines
prescribed in applicable law/Rules.
Monthly Report
Please find our monthly report in compliance with the Information Technology (Intermediary Guidelines and
Digital Ethics Code) Rules, 2021 here.
If you have questions or concerns about this Policy or the Application, please contact RPPMSL at
jiocinema@jio.com. For any content related grievances, you can reach out to us at jio.cinemacontent@ril.com.