JIOGATE

• Thank you for using JioGate website/application! Your privacy is important to us. To better protect your privacy and enhance your experience, we provide this privacy policy.

1. 1. IF YOU DO NOT AGREE TO ANY OF THE CONDITIONS PROVIDED IN THIS PRIVACY POLICY, PLEASE DO NOT USE AND/OR ACCESS THIS APPLICATION OR ITS CONTENTS. This document is an electronic record, generated by a computer system and does not require any physical or digital signatures. This Privacy Policy shall be construed to be provided in compliance with the Information Technology Act 2000 and the rules framed thereunder (as amended from time to time) (“IT Act”). The words and expressions used in this Privacy Policy not defined herein or in the Terms and Conditions will have the meaning assigned to them under the IT Act. It shall be assumed that You have read, understood and unconditionally accepted this Privacy Policy. This Privacy Policy constitutes a binding and enforceable agreement between You and Us.


2. Definition
1. “Application”” means the JioGate website/application (which is owned/operated by Reliance) through which the User can register and access Service.
2. “IT Act” as defined Clause 1 above.
3. “Premises”means and includes the User premises, businesses complex/ apartment complex /gated complex/ in which the Services are intended to be used or so used including premises of Enterprise, Educational Institutions, Recreational Centres.
4. “Privacy Policy” as defined in Clause 3 below.
5. “Partner” as defined in Clause 7 (b) below.
6. “Reliance” shall mean Jio Platforms Limited having its registered office at 101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India. and may also be called as JioGate, Company, We, Us, Our in this Privacy Policy.
7. “Services”shall mean JioGate services which includes (1) visitor management solution, (2) resident identification, (3) quick check-in of Users, (4) resident vehicles’ flow, (5) real-time list of visitors, (6) management / attendance of daily staff, (7) panic alerts, (8) pre-register cab/vehicle entry, (9) other security features etc. as provided on the Application to User, as per Users request.
8. “User” shall mean and include and not be limited to the customer, resident, security guard, visitors, help/workers/service providers/third parties, administrator of the Premises using the Application and its Services, for accessing or visiting /exiting the Premises. User may also be called You, Your under this Privacy policy.
9. “You Content” as defined in Clause 3.
10. Capitalized terms not defined herein shall have the meaning as ascribed to them in the terms and conditions as provided here terms and conditions.


3. Scope
• 3.1 By visiting / accessing the Application You volunteer to provide Us with information (personal and/ or non- personal/ third party), and You are consenting to Our use of it in accordance with this Privacy Policy. This policy does not apply to third-party websites/ applications that are connected via links to our Application.


• 3.2 This Privacy Policy (the “Privacy Policy”), the terms and conditions, any other rules, policies and terms of JioGate, as may be posted on the Application from time to time, and corresponding hyperlinks separately provided on the Application, if any, shall govern the use / access of the Application, its related content, any other linked pages, features, content, sites and hyperlinks (including but without limitation to any mobile application services) that is owned, maintained and operated by Us and/ or Our affiliates.


• 3.3 By visiting or accessing or using this Application (even when you do not avail of any services provided in this Application. You agree to be bound by this Privacy Policy pertaining to Your use of any content including any interactive content, texts or photographs/video, etc, through the Application (“Your Content”).


• 3.4 While You use and enjoy the Service, We want to keep You informed about Our Privacy Policy towards management and security of Your personal information. We value the trust You place in Us, and hence insist upon the highest level of protection for securing Your personal information. We are obligated to protect Your personal information in accordance with applicable laws, and regulations.


4. Changes to the Privacy Policy
• This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to You online. You are encouraged to periodically visit this page to review the Privacy Policy and any changes hereto. You agree that by using the Application you shall be bound by the then prevalent Privacy Policy.


5. Collection of information
• 5.1 In order to enable Us in providing You with the Services, We require certain information be shared by You with Us. We may collect the following types of information:


• 5.1.1 “Personal Information”which shall mean information which could reasonably be used to identify You personally, which may include, but not be limited to the following: Basic details which you provide during the registration process such as your (i) full name, (ii) mobile phone number, (iii) email address, (iv) your flat number/floor in the apartment complex / gated enclave (Premises)/ seat number /cabin number and floor in business complex and (v) your designation at the apartment complex / gated enclave etc.
1. Proof of identity and address documents such as PAN card, driving license, Voter ID, passport, office ID card (for business only) etc if You are an individual, and registration certificate of the society or incorporation certificate if You are a registered company.
2. Your user ID and password as provided by You to Us for registering your account on this Application for using the Services.
3. Transactions performed which can identify You as an individual through Your user ID or other relevant unique identifier.
4. Usage logs/server logs/cookies which may contain details of Your personal or sensitive personal information.
5. Such other information/data that You may have chosen to provide on the Application.
6. We may collect information from the visitors including but not limited to their name, address, mobile phone number, check in time and check out time, purpose of visit and any other such data that You may have ordered or chosen to record.
7. We also collect certain non-personal information to provide You with the access to Service or to communicate with You to promote the Service.
8. h. When You visit or use the Application, Our software will automatically collect information like (i) Your IP address, (ii) the website from which you were referred to Our Application, (iii) the webpages You are visiting on Our Application, (iv) the browser You are using and its display settings, (v) Your operating system and/or (vi) the date and duration of Your visit.
   Note: During the registration process, You may decide to not provide such information to Us. In case you choose to decline to submit information on the Application, We may not be able to provide certain services to You. Any information provided by You will not be considered as sensitive and confidential if it is freely available and/or accessible in the public domain.


• 5.1.2 “Sensitive Personal Data or Information ”shall have the meaning as provided under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


• 5.1.3 “Non-Personal Information” which shall mean information that does not identify You or any other individual, and includes session, web beacons & usage, transaction data, aggregate log data, aggregate information or such information like name of the Premises, apartment complex, gated enclave, number of apartments, flats, villas in the address and post code of apartment complex / gated enclave etc. We use this information to inter-alia deliver Our web pages to You upon request, to tailor Our Services to the interests of the Users or to provide online demonstration of the Services to You.


6. Use of information
• 6.1 The information provided by You to Us is used for a number of purposes connected with the Our Services rendered to You by Us which may include the following:
1. Verifying your identity, access, privileges assigned and relationship with us.
2. To provide You an online demonstration of Our Services.
3. For the purposes of Our internal record keeping.
4. Processing Your requests, feedbacks, enquiries and complaints, customer services and related activities
5. Conducting analytics and reviews for improvement of Our services
6. Improving Your experience while using Our Services by presenting advertising, products and offers tailored to You.
7. Support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems.
8. To improve Our Services or to provide new services to You; and
9. Other usages that you may consent to.


• 6.2 We will strive to keep Your Personal Information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws. You represent that the information You provide from time to time is and shall be correct, current and updated and You have all the rights, permissions and consents to provide such information or data. Your providing the information and Reliance consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third-party agreement, laws, judgments, orders or decrees.


• 6.3 Further, with respect to Non-Personal Information automatically collected and stored in files, we shall use this information to understand and analyze trends, to administer Our Services, to learn about User behaviour on the Application. As Non-Personal Information does not personally identify You, We may use and disclose Non-Personal Information at Our discretion.


7. Sharing and Disclosure
• 7.1 We do not sell or rent Personal Information to any third-party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:
1. Mergers or acquisitions: In a scenario where We or Our assets are merged or acquired by the other business entity, or during restructuring of business or re-organization, We may have to share information provided by You with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.
2. Vendors: We engage a number of vendors, consultants, contractors and take support of our group companies or affiliates (hereon referred to as our “Vendors”). Our Vendors provide a host of services including contact information verification, website hosting, IT services, cloud services and other similar services. These Vendors play a key role in seamless delivery of our Services to You. These Vendors and their employees operate under a contract and strict security and confidentiality restrictions. We may provide Our Vendors access to Your information through Our systems or may share Your Personal Information with them to enable them to provide their services to You.
3. Government or judicial process: We may share Your information with the government / government authorities or agencies and legal or judicial authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect Our Users and Partners rights, privacy, safety or property.
4. Legal reasons: The information provided by You may be shared with Our other entities and affiliates to help in detecting and preventing identity theft, frauds and other illegal or unlawful activities; correlate or map related accounts to prevent misuse of Our products & Services and to provide You Our Services or to assist any law enforcement agencies or court/tribunal.
5. Protection of Reliance: To protect Your rights and/or those of Our Vendors, and to allow Reliance to pursue available remedies or limit the damages that it may sustain in case of unauthorised use / misuse of Our products or the data thereon, by third parties.


8. Storage, Retention and Security
• 8.1 Company gives importance to data security and information privacy. It takes every precaution to protect User information. When User submits sensitive information via the Application, the said information is protected both online and off-line. Company has enabled SSL certified encryption to ensure that all data remains encrypted during transmission to and from the Application. These reasonable security practices and precautions, though industry standard are only as secure as the User's practice and reasonable actions. To ensure that unauthorized parties do not get access to information on the Application, We encourage all Users make sure that they log-off from all sessions - especially from public computers such as at internet cafes or on third-party computers. As part of our disaster recovery strategy, regular backups are taken on real time basis.


• 8.2 However, You understand and accept that there is no guarantee that data transmission over the internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to errors in transmission issues, unauthorized third-party access to Our Application and data bases or other acts of third parties or acts or omissions beyond Our reasonable control and You shall not be entitled to hold the Company responsible for any breach of security except in case of wilful negligence on the part of the Company.


• 8.3 Our Application have reasonable security precautions in place to protect from loss, misuse and alteration of information which is in our possession. Whenever You change or access Your account information, We facilitate the use of secure systems. The information in Our custody and control is protected by adherence to reasonable security procedures in order to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information and Sensitive Personal Data or Information when stored or transmitted by Us.


• 8.4 Your information or data will primarily be stored in electronic form. However, certain information or data can also be stored in physical form.


• 8.5 We may enter into agreement with third parties to collect, store, process Your information or data but under full compliance with applicable laws. These third parties may have their own security standards to safeguard Your information or data and We will require such third parties to adopt reasonable security standards to safeguard Your information / data on commercially reasonable basis.


• 8.6 We have taken appropriate steps for the security and protection of all Our digital platforms including internal applications, however, We shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside Our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, pandemic, acts of government.


• 8.7 The data collected from You shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the Agreement is terminated by either party or the subscription to the Service has expired, all Personal Information can be deleted by Reliance beyond 30 days of such termination or expiry of the subscription, or 90 days from the end of online demonstration of Our Services, without any liability to You.


9. Third Party Websites, Applications and Services
• 9.1 The Application may include links to other websites. Such other websites are governed by their respective privacy policies, which are beyond Our control. Once You leave Our servers (You can tell where You are by checking the URL in the location bar on Your browser), use of any information You provide is governed by the privacy policy of the operator of the website /application You are visiting. That policy may differ from Ours. If You can't find the privacy policy of any of these websites/application via a link from the website's homepage, You should contact the website/application directly for more information.


10. Access
• 10.1 We strive hard to keep Our records updated and accurate with Your latest information. You shall be responsible to ensure that the information or data You provide from time to time is and shall be correct, current and updated and You have all the rights, permissions and consent to provide such information or data to Us.


• 10.2 Based on technical feasibility and requirements of applicable laws, We may provide You with the right to review, access and modify the Sensitive Personal Data or Information that We maintain about You. We may perform verification before providing You access to this information. However, We are not responsible for the authenticity of the Sensitive Personal Data or Information provided by You through the Application or otherwise.


• 10.3 Further, You have the right to withdraw the consent provided to Us in relation to Your Sensitive Personal Data or Information at any time in writing by sending an e-mail to Us at support.jiogate@jio.com in accordance with the terms of this Privacy Policy. However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. In case You do not provide Your information or consent for usage of Sensitive Personal Data or Information or subsequently withdraw Your consent for usage of the Sensitive Personal Data or Information so collected, We reserve the right to discontinue the Services for which the said information was sought. However, we will retain the data and information as per any legal requirement for a period of three (3) years.


• 10.4 You may note that correction or deletion of certain information or data may lead to cancellation of Your registration with the Application or Your access to certain features of the Application. You also agree and acknowledge that certain data or information cannot be corrected or deleted and/or is prohibited from being deleted under any applicable law or in lieu of law enforcement requests or under any judicial proceedings.


11. Queries and Complaints
• We are committed to protect your Personal Information collected and processed by Us and look forward to Your continued support for the same. In case of any complaints regarding protection of Your Personal Information or feedback related to your privacy, You can contact Us at support.jiogate@jio.com (please confirm if this is the correct email address) and let us know your concerns, if any.