PRIVACY POLICY
Reliance Jio Digital Services Private Limited ("Reliance
Jio") is committed to protecting the privacy of the users
("you" / "your" / "yourself") of its website / software
applications offered by Reliance Jio (collectively,
"Applications") and has provided this privacy policy
("Policy") to familiarize you with the manner in which Reliance
Jio uses and discloses your information collected through the Applications. This
Policy forms part and parcel of the End User License Agreement ("EULA").
Capitalized terms which have been used here but are undefined shall have the
same meaning as attributed to them in the EULA.
The terms of the Policy provided herein govern your use of any and all of the
Applications and the information accessible on or from these Applications. The
Policy also lays down how Reliance Jio may collect, use and share any
information you provide.
Reliance Jio reserves the right, at its discretion, to change, modify, add or
remove portions of this Policy at any time. Reliance Jio recommends that you
review this Policy periodically to ensure that you are aware of the current
privacy practices.
This Policy shall be construed as provided in compliance with Information
Technology Act, 2000 as amended and read with the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011.
- Collection of
Information
- Reliance Jio may collect the following two types of information:
- Personal
Information which shall mean information which could reasonably
be used to identify you personally, such as your name, email address,
registration account details, physical address or other relevant personal
details; and demographic information, such as gender, pin code or similar
information. For the purpose of this policy, sensitive personal data or
information has been considered as a part of Personal Information, which
may include information such as password, financial information (details
of bank account, credit card, debit card, or other payment instrument
details).
- Non-Personal
Information which shall mean information that does not identify
you or any other individual, and includes session, web beacons and usage
data, log data and aggregate information. We use this information to
inter-alia deliver our web pages to you upon request, to tailor our
Application to the interests of our users, to measure traffic within our
Application, to improve the Application quality, functionality and
interactivity and let advertisers know the geographic locations from where
our visitors come.
- Reliance Jio may install cookies
or other similar data collection software in your computer system/device
for such purpose and you hereby consent to the same. We may use "cookies",
beacons or similar electronic tools to collect information to assign each
visitor a unique, random number as a User Identification (User ID) to
understand the user's individual interests using the identified computer.
Unless you voluntarily identify yourself (through registration, for
example), we will have no way of knowing who you are, even if we assign a
cookie to your computer. The only personal information a cookie can
contain is information you supply. A cookie cannot read data off your hard
drive. Our advertisers may also assign their own cookies to your browser
(if you click on their ads), a process that we do not control.
- You represent that the information or data you provide from time to time
is and shall be correct, current and updated and you have all the rights,
permissions and consents to provide such information or data. You providing
the information or data and Reliance Jio's consequent storage, collection,
usage, transfer, access or processing of the same shall not be in violation
of any third party agreement, laws, judgments, orders or decrees.
- Use of
Information
- You may need to provide Reliance Jio with your Personal Information
while registering yourself on any of the Applications.The information so
provided by you to Reliance Jio or otherwise captured by Reliance Jio may be
used for a number of purposes connected with Reliance Jio business
operations which may include the following:
- processing orders or
applications;
- provisioning of services, testing
or improvement of services, recommending various products or services
including those of third parties;
- dealing with requests, enquiries
and complaints, customer services and related activities;
- marketing products and services
of Reliance Jio and its analysis;
- responding to your queries and
fulfilling your requests for information regarding the Applications;
- notifying you of any new offers
or services of Reliance Jio and sending you important information
regarding the Applications, changes to any of Reliance Jio's policies
and/or other administrative information;
- keeping you informed about the
latest content available on the Applications and special offers with
respect to the same;
- sending you surveys and marketing
communications that Reliance Jio believes may be of interest to you;
- conducting internal reviews and
data analysis for the Applications;
- personalizing your experience
while using the Applications by presenting advertising, products and
offers tailored to you;
- if you wish to subscribe to any
content package or service offered by Reliance Jio through the
Applications, for completing your purchase. (For example, to have your
payments processed, communicate with you regarding your purchase and
provide you with related customer service);
- improving the services, content
and advertising on the Applications;
- protecting the integrity of the
Applications; and
- responding to judicial process
and provide information to law enforcement agencies or in connection with
an investigation on matters related to public safety, as permitted by law.
- Your Personal Information will be kept confidential to the maximum
possible extent and will be used to support your relationship with Reliance
Jio, to notify you of any updated information and new activities and other
related functions offered by Reliance Jio. Any personally identifiable
information provided by you will not be considered as sensitive if it is
freely available and / or accessible in the public domain. Further, any
comments, messages, blogs, scribbles etc.
posted/uploaded/conveyed/communicated by users on the public sections of the
Application becomes published content and is not considered personally
identifiable information subject to this Policy.
- Reliance Jio may use Personal Information to verify whether you are
entitled to access and use the Applications and the products and services
made available through the Applications. This Personal Information may also
be used to enable Reliance Jio to enhance your experience of the
Applications.
- Further, with respect to Non-Personal Information automatically
collected and stored in files, Reliance Jio uses this information to
understand and analyze trends, to administer the Applications, to learn
about user behavior on the Applications, and to gather demographic
information about the user base as a whole. Reliance Jio may use this
information in its marketing and advertising services. Reliance Jio may also
use such information to measure traffic patterns on the Applications. As
Non-Personal Information does not personally identify you, Reliance Jio may
use and disclose Non-Personal Information for any purpose.
- Disclosure
- Reliance Jio does not sell or rent Personal Information. Personal
Information may be disclosed under the following circumstances:
- Reliance Jio may disclose your Personal
Information to its affiliates, group companies, consultants, vendors and
contractors who provide various services including, contact information
verification, payment processing, customer service, website hosting, data
analysis, infrastructure provision, IT services, and other similar
services, under confidentiality restrictions, in order to enable such
vendor and service providers to provide the services subscribed to by you;
- Reliance Jio may provide your
information or data to its partners, associates, advertisers, service
providers or other third parties to provide, advertise or market their
legitimate products and/or services which may be of your interest; and
- As necessary or appropriate: (a) in any
manner permitted under applicable law, including laws outside your country
of residence; (b) to comply with legal process whether local or foreign;
(c) to respond to requests from public and government authorities,
including public and government authorities outside your country of
residence; (d) to enforce Reliance Jio's terms and conditions; (e) to
protect Reliance Jio's rights, privacy, safety or property, and/or that of
Reliance Jio's affiliates, you or others; and (f) to allow Reliance Jio to
pursue available remedies or limit the damages that Reliance Jio may
sustain.
- Your consent being part of the terms and conditions through which
Reliance Jio provide you with a service. Your consent to collecting Personal
and Non-Personal Information may be implicit or implied or through course of
conduct.
- Application may present display advertising and may collect data about
traffic via 3rd Party Advertisement platform and/or Google Analytics,
Demographics and Interest Reporting.
- Information Security and
Storage
- Reliance Jio uses reasonable security measures, at the minimum those
mandated under the Information Technology Act, 2000 as amended and read with
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, to safeguard and
protect your data and information. Reliance Jio implements such measures, as
stated above, to protect against unauthorized access to, and unlawful
interception of, Personal Information. You accept the inherent security
implications of providing information over Internet/ cellular/data networks
and will not hold Reliance Jio responsible for any breach of security or the
disclosure of Personal Information unless Reliance Jio has been grossly and
wilfully negligent.
- Your information or data will primarily be stored in electronic form.
However, certain data can also be stored in physical form. Reliance Jio may
store, collect, process and use your data in countries other than the
Republic of India but under full compliance with applicable laws. Reliance
Jio may enter into agreement with third parties (in or outside of India) to
store your information or data. These third parties may have their own
security standards to safeguard your information or data and Reliance Jio
will on commercial reasonable basis require such third parties to adopt
reasonable security standards to safeguard your information / data.
- Notwithstanding anything contained in this Policy or elsewhere, Reliance
Jio shall not be held responsible for any loss, damage or misuse of your
Personal Information, if such loss, damage or misuse is attributable to a
Force Majeure Event. A "Force Majeure Event" shall mean any
event that is beyond the reasonable control of Reliance Jio and shall
include, without limitation, sabotage, fire, flood, explosion, acts of God,
civil commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorized access
to computer data and storage device, computer crashes, breach of security
and encryption, etc.
- Third Party Websites,
Applications and Services
The Application may include links to other websites/applications. Such
websites/application are governed by their respective privacy policies, which
are beyond our control. Once you leave our servers (you can tell where you are
by checking the URL in the location bar on your browser), use of any
information you provide is governed by the privacy policy of the operator of
the website/application you are visiting. That policy may differ from ours. If
you can't find the privacy policy of any of these websites/application via a
link from the website's homepage, you should contact the website/application
directly for more information.
- Access, Correction and
Deletion
Reliance Jio provides you with all information that Reliance Jio maintains
about you such as the transaction and contact information upon proper
verification. This may be provided to you on request, in case you experience
any doubts. You may request access and/or correct the information Reliance Jio
has collected from you by contacting Reliance Jio. If you wish to have the
information or data that you have provided to Reliance Jio deleted, you can
always do so by sending a request to us on the e-mail id. You may note that
correction or deletion of certain information or data may lead to cancellation
of your registration with the Application(s) or your access to certain
features of the Application(s). You also agree and acknowledge that certain
data or information cannot be corrected or deleted or prohibited to be deleted
as required under any applicable law, law enforcement requests or under any
judicial proceedings.
If you have questions or concerns about this Policy,
please contact Reliance Jio at care@jio.com .
Copyright © 2015, Reliance Jio Digital Services Private
Limited. All rights reserved.